Refund policy

At Apusky, we aim to provide a clear and fair return and refund process. If you are not satisfied with your purchase, please review the policy below before requesting a return.

Return Window

You may request a return within 30 days of receiving your item.

Return requests made after 30 days from the delivery date will not be eligible for a refund or exchange.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, unwashed, and in the same condition as received.

The item must be in its original packaging with all tags, labels, and accessories intact.

A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

The following items are not eligible for return unless they arrive defective, damaged, or incorrect:

Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

Gift cards.

Personal care or hygiene-related items.

Swimwear, underwear, or similar items if hygiene seals, tags, or protective liners have been removed.

Items that have been worn, washed, altered, damaged, or used after delivery.

Return Process

To initiate a return, please follow these steps:

Contact us at hello@apusky.com with your order number and reason for return.

Our support team will review your request within 1–2 business days.

If your return request is approved, we will provide return authorization and return instructions.

Please send your authorized returns to:

Apusky Returns
1016 Twilight Dr
Morris, IL 60450
United States

Important:

Items returned without prior authorization may not be accepted.

Please do not send returns directly to the manufacturer.

Customers are responsible for securely packaging returned items to help prevent damage during return shipping.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or the return is due to our error.

If shipping fees were charged at checkout, original shipping fees are non-refundable unless the return is due to our error.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 3–7 business days after the returned item has been inspected.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Partial Refunds

Partial refunds may be granted in certain situations, including but not limited to:

Items returned in used, worn, washed, damaged, or altered condition not due to our error.

Items returned with missing parts, packaging, tags, labels, or accessories.

Returns that do not fully meet the eligibility requirements stated in this policy.

Late or Missing Refunds

If you have not received your refund after it has been approved:

Please check your bank account again.

Contact your credit card provider, as processing times may vary.

Contact your bank or payment provider.

If you have completed these steps and still have not received your refund, please contact us at hello@apusky.com.

Exchanges

We only offer replacements or exchanges for items that are defective, damaged, or incorrect upon arrival.

To request an exchange, please contact us at hello@apusky.com with your order number, a description of the issue, and supporting photos if applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

We will review the issue and may request photos or additional information to help verify the problem. If approved, we will provide a suitable resolution, such as a replacement, exchange, or refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@apusky.com.

Once an order has been processed, shipped, or handed over to the carrier, it may no longer be eligible for cancellation. In that case, you may request a return after receiving the item, subject to this Return & Refund Policy.

Contact Information

For any questions regarding returns or refunds, please contact us:

Business Name: Apusky

Email: hello@apusky.com

Phone: +1 253-234-9130

Business Address: 1016 Twilight Dr, Morris, IL 60450, United States

Return Address: 1016 Twilight Dr, Morris, IL 60450, United States

Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM Central Time (CT)

Saturday & Sunday: Closed