Shipping policy

Thank you for shopping with Apusky. This Shipping Policy explains how we process, ship, and deliver orders.

Order Processing Time

All orders are processed within 1–3 business days, Monday through Friday, excluding public holidays.

Order Cut-off Time:
Orders placed after 6:00 PM Central Time (CT) will be processed on the next business day.

During peak seasons, promotions, or holidays, processing times may be slightly extended. If there are significant delays with your order, we will notify you by email.

Delivery Time

The total time to receive your order is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Estimated Shipping Time:

United States: 6–9 business days

Other available international destinations: 7–12 business days

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, customs processing, incorrect shipping information, or high order volumes.

Shipping Costs

Free Standard Shipping is offered on all orders unless otherwise specified at checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

We do not charge additional handling fees or hidden shipping fees.

Shipping Methods and Tracking

We work with trusted logistics and fulfillment partners to help ensure reliable delivery.

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number, if tracking is available for your shipment. You can use this tracking number to monitor the delivery status of your order.

Please allow some time for tracking information to update after your package has been shipped.

International Shipping and Customs

We offer international shipping to selected available destinations. Please note:

International shipments may be subject to import duties, taxes, customs fees, or other charges required by the destination country.

These charges are determined by local customs authorities.

Customers are responsible for any additional duties, taxes, or customs-related charges.

Apusky does not collect or control these charges and cannot predict their amount.

Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout.

Apusky is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address after placing an order, please contact us as soon as possible at hello@apusky.com.

We will do our best to assist you, but we cannot guarantee that address changes can be made after an order has been processed or shipped.

Delivery Issues

Please inspect your order upon delivery.

If you experience any of the following issues, please contact us within 7 days of delivery:

Damaged items

Missing items

Incorrect items

Incorrect delivery status

When contacting us, please include your order number, a description of the issue, and supporting photos if applicable. We will review the issue and assist you with a suitable resolution.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us at hello@apusky.com with your order number and tracking information.

We will help review the shipment status and may contact the carrier or logistics partner for further assistance. Please note that carrier delays may sometimes occur and are outside our direct control.

Contact Information

If you have any questions about shipping or your order, please contact us:

Business Name: Apusky

Address: 1016 Twilight Dr, Morris, IL 60450, United States

Email: hello@apusky.com

Phone: +1 253-234-9130

Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM Central Time (CT)

Saturday & Sunday: Closed